Design tip #1 for the Utah Department of Transportation: don't list a frequently asked question on/in a FAQ when you can't provide the answer (or at least some pithy response).
From the FAQ for CommuterLink Email Alerts:
Q: What is my Main Email Address?
A:
Design tip #2: don't require a browser with Javascript enabled and some particular set resolution. Consider offering RSS, Atom, or other XML-feeds or even just a text-only option like the National Weather Service.
—Michael A. Cleverly
Monday, July 18, 2005 at 22:50