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Design tip #1 for the Utah Department of Transportation: don't list a frequently asked question on/in a FAQ when you can't provide the answer (or at least some pithy response).

From the FAQ for CommuterLink Email Alerts:

Q: What is my Main Email Address?
A:

Design tip #2: don't require a browser with Javascript enabled and some particular set resolution. Consider offering RSS, Atom, or other XML-feeds or even just a text-only option like the National Weather Service.

—Michael A. Cleverly
Monday, July 18, 2005 at 22:50